If price tags are removed, refund or exchange cannot be made. Otherwise, unused products with price tags can either be refunded or exchange within 30 days after the day of purchase.

• Inform our help desk managers about your request via email (tenderate@ctc-bionics.com)
• Please leave your name / Order No. / The product name and size / You want to exchange with the product name and size.
• Response from managers of Tenderate (requires 2 - 3 business days)